Privacy Policy

About this policy

Smartner (“we”, “us”) is a web, software and AI solutions agency at 181 Abell Road, Marsden Park NSW 2765. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect through smartner.com.au and when you work with us, why we collect it, and how you can access or correct it.

What we collect

• Enquiries: your name, business name, email address, phone number, the service you are interested in and your message, when you use our enquiry form, email or call us.
• Clients: contact and billing details, and the information you share for a project, such as website content, documents and the access you give us to your systems.
• Website use: technical information such as your IP address, browser and device, the pages you visit and the site that referred you, collected through cookies and similar technologies.

We do not ask for sensitive information. Please do not send passwords, payment card details or other sensitive information through the enquiry form; we will arrange a secure way to share access when a project needs it.

How we use it

• To reply to your enquiry and prepare a proposal or quote
• To deliver, support and improve the services you engage us for
• To send you messages about your project, account or our services
• To understand how our website is used and how our marketing performs, in aggregate
• To meet our legal, tax and accounting obligations

We send marketing emails only with your consent, and every one lets you unsubscribe. You can also ask us at any time to stop contacting you.

Cookies, analytics and advertising

Our website uses Google Tag Manager, which may load Google Analytics and advertising measurement tags. They use cookies to count visits, see which pages are useful and measure our campaigns. You can block or delete cookies in your browser settings, and opt out of Google Analytics with Google’s browser add-on. Learn how Google uses information from sites that use its services at policies.google.com.

Embedded content and other services

Some pages show content from other services: a Google Maps map on our contact page and our Google reviews (through the Widgets for Google Reviews plugin). When they load, these services may collect information about your visit and set their own cookies, under their own privacy policies. Links to our social media profiles take you to those platforms, which have their own policies.

Who we share it with

We share personal information only as needed with service providers that help us run our business, such as website hosting, email, analytics and the tools we use to deliver projects; with our professional advisers; and when the law requires it. We do not sell personal information.

Information sent overseas

Some of our providers, including Google, may store or process information outside Australia, for example in the United States. We choose established providers and take reasonable steps to ensure they handle personal information consistently with the Australian Privacy Principles.

Security and how long we keep it

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep it only as long as we need it for the purposes above or as the law requires, then delete or de-identify it.

Access, correction and complaints

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us below. We will respond within a reasonable time, usually 30 days. If you have a concern about how we have handled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

Contact us

Privacy, Smartner, 181 Abell Road, Marsden Park NSW 2765 · contact@smartner.com.au · 0470 584 806

Changes to this policy

We may update this policy as our services or the law change. The current version is always on this page, with the date it was last updated.